Thank you so much for stopping by. Please do take a minute to read these guidelines as I would not want you to be disappointed with your shopping experience and your business is very important to me.
1. Because of copyright laws patterns are not returnable.
2. Shipping charges are absolutely, positively, unequivocally NON-NEGOTIABLE!
Please do not contact me to ask me to reduce the shipping charges on your order. I have based my rates on four years of shipping and my charges are based on the average shipping charges for my particular shoppe. Please do compare my rates with other shoppes. I trust you will find that my rates are very competitive.
3. Free Shipping is available only on orders of $200 or more, and only in the USA. If your order is less than $200, free shipping does not apply! If you ordered items that have sold out I will fill your order but will apply the correct shipping charges for the total amount of the order. If you would like me to call you or email you in the event that your order does not qualify for free shipping, please note it in the comments section. If there is no comment I will proceed to fill the order as detailed above.
4. Fabrics are returnable. All shipping charges are non refundable and a 25% restocking fee applies. I want you to be happy with your purchase but please don't ask me to pay for shipping and donate my time if you change your mind.
5. International Orders pay actual shipping charges, after the initial charge of $13.95. The cart does not know what you are buying or how bulky it is. I try to squeeze as much as I can into Flat Rate envelopes (NO MORE THAN 6 YARDS OF FLAT COTTON or 3 YARDS OF FLANNELS), but at times that is not possible. If your order does not fit in a flat rate envelope you will be charged only what the PO charges to ship your purchase, there is no handling fee. I adjust all charges after I mail the orders and the PO has had the final say on what your package costs to ship.
6. Free Shipping does not apply to International orders, even if they are over $200! International Orders always pay exact shipping charges. See Item#5 for further details on International Orders.
7. Orders without emails will not be processed. They will be refunded in full. I will not process orders without email addresses. Your shipping confirmation is sent via email with your tracking number. It is too time consuming for me to look for your order when you could simply track it yourself using the number sent via email. If you provide the wrong email address please do not ask me to track down your order. I fill them, I ship them, I add delivery confirmation... my part is done. If you have the delivery confirmation # I will work with you to track your package.
8. I do not accept mail orders, or phone orders. All oders must be placed using Paypal or direct Credit Card payment (e-checks are an option via paypal but please know that they will take 5 days to clear and your order will reach the que only after the payment has cleared. All "your" items remain in the catalog, available for anyone to buy until they are paid for and that takes five days).
I look forward to serving your quilting needs, Brenda=)
